Join the Future of FinTech in the Heart of Malta!
SysPay Limited is not just another payment institution; we are a technology-driven powerhouse specializing in high-growth sectors like Hospitality and E-commerce. Based in sunny St. Julians, we provide cutting-edge solutions—from Open Banking to E-money—within a fully regulated, multicultural environment.
We are looking for a Merchant Support Specialist who is passionate about problem-solving and ready to be the face of our brand for our B2B partners across Europe.
The Mission
As a Merchant Support Specialist, you aren’t just “answering tickets.” You are a strategic partner to our merchants. You will:
- Be the First Impression: Serve as the primary point of contact for European merchants via email, phone, and ticketing systems.
- Solve the Puzzle: Tackle diverse queries ranging from onboarding and settlements to technical troubleshooting and chargeback management.
- Collaborate & Influence: Work hand-in-hand with our Sales, Compliance, Finance, and Tech teams to streamline the client experience.
- Be the Expert: Guide merchants through our platforms, ensuring they get the most value out of our financial tools.
Who You Are
The Linguist: You are fluent in Anglais AND French.
- The Communicator: You have a knack for explaining complex financial concepts in a simple, friendly way.
- The Professional: You have experience in Customer Support or FinTech (preferred) and feel at home in a fast-paced, international setting.
- The Tech-Savvy Organizer: You’re comfortable with CRM tools (like HubSpot) and can juggle multiple priorities without breaking a sweat.
What We Offer
We believe that if you help us grow, we should help you grow. We offer:
- A high-growth international environment where dedication is rewarded with clear
career progression. - Top-Tier Healthcare: International health insurance to keep you covered globally.
- Wellness Support: Dental coverage and a sports/wellness allowance (available after
your 6-month probation). - A culture that empowers independent action and rewards innovative thinking.
- A flat hierarchy with short decision paths and an open, collaborative atmosphere.
- A competitive salary and benefits package tailored to your experience.
How to Apply
If you’re a motivated communicator ready to dive into the world of FinTech, we’d love to hear from you! Please send your application over to hr@syspay.com
with the following:
● Your updated CV;
● A cover letter telling us why you’re the perfect match for this role;
● Your salary expectations;
● When you’d be able to start.